General Policies SCHEDULES
ARRIVAL - Check-in from 15h. DEPARTURE - Check-out until 11:00.
EARLY CHECK-IN POLICY:
It will be available only upon availability and prior reservation, with an additional cost.
EARLY CHECK-OUT POLICY:
CHECK-OUT POLICY AFTER 11H:
The Olive Hill Guesthouse reserves the right to charge the total cost of the stay in case of early departure of the guest and without prior information (minimum 48 hours). If the reservation is non-refundable, it is charged before arrival at the hotel and there will be no refund in case of early departure.
Always subject to request. Please ask Monique or William at the reception at least 24 hours in advance. An additional fee may be associated with this service.
We will be able to store your luggage at no extra cost, contact us for more details.
0-2 years: free stay, crib is charged at €9.00 per night stays of 7 days or longer 6.00 per night.
3-17: stay in extra bed or sofa bed in room / type, depending on the respective capacity and applicable rate. The cost for 1 person per night is €12.00 this is for the bed-linens, the towels and the breakfast.
The Olive Hill Guesthouse has limited availability of cribs and extra beds.
Whenever you bring children with you, it is mandatory to always inform the age of the children in advance so that we can ensure availability and validate the best quote.
In case of doubts, contact us before making your reservation.
MINIMUM AGE POLICY:
To check in at the Hotel, the guest must be at least 18 years old.
SAFETY UNLOCKING POLICY:
MINI-BAR CONSUMPTION POLICY:
The Olive Hill Guesthouse is not responsible for any missing object or document. However, if you wish we can provide a safe storage in the main building for your valuables, however the responsibility remains with the guest in case of burglary, fire or other unforeseeable events.
If you wish we can stock your refrigerator with drinks. We will deliver the drinks to you and we will check daily what has been consumed by you. At check-out we check the last time and we charge you for the total usage of your stay.
At The Olive Hill Guesthouse our guests can park their cars on the terrain inside the walls to the right side of the road. The guests who stay in the guestrooms must park behind the main building and stairs so that the guests in the bungalows can park behind their bungalows. We advise you to leave your vehicle closed.
The Olive Hill Guesthouse is not responsible for damages caused to third parties, thefts or robberies occurred with the vehicles.
DAMAGE CAUSED OR MISSING OBJECTS:
POOL USE STANDARDS
POOL OPENING HOURS: In the season - Daytime - 10 am - 8 pm. All services subject to weather conditions.
POOL USE POLICY
Smoking is prohibited throughout the guesthouse, especially in the rooms and reception/breakfast area. In accordance with our policy, we reserve the right to charge an additional fee of € 300.00 / incident if this rule is not followed. Outside you will find suitable places to smoke. Consult the reception for more details.
Reservations include only bed and breakfast or just the rental with cooking equipment (only for the bungalows), other services will have an additional cost.
Guarantee Policy: in order to be able to take advantage of all the services we have at your disposal we require that you have a valid credit card during your stay.
Deposit Policy: In case you do not provide or do not have a valid credit card, it may be necessary to make a deposit to guarantee the reservation.
The Olive Hill Guesthouse reserves the right to charge any damages that are intentionally caused by the client.
Please note that the pool at The Olive Hill Guesthouse is a recreational pool, with limited capacity where diving or jumping is not allowed. The Pool is unattended, and usage of the pool is at your own risk. The use of a swimming cap or hairband is mandatory for persons with hair longer than 10cm. Also, a swimsuit / bikini /
swim-pant in the pool area is mandatory. Children are only allowed to use the pool as long as they are under adult supervision. The Olive Hill Guesthouse reserves the right to request immediate departure in case of non-compliance.